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Client
Care at 1st Solicitors
At 1st Solicitors we recognise
that the times when you need us are often times of difficulty
and/or stress. Our Client Care Policy is designed to alleviate
some of that stress and not to add to it.
In particular:
- We try to offer our services in a pleasant
and comfortable environment.
- We will advise on the type of service that meets your
needs. We are the first solicitors in Staffordshire
to offer 3 different types of service to Family clients.
- We offer a choice of payment methods for your convenience.
- We can offer flexible appointment
times.
- At 1st Solicitors all clients will be treated with
courtesy, sensitivity and respect regardless
of race, age, gender, sexual orientation or disability.
- You will receive copies of significant documents and
correspondence.
- We will do our best to return your calls the same
day.
- We will deal with letters and act on your instructions
promptly and tell you if we are unable
to do so.
- Our letters to you will be written and our advice will
be given in plain English. Any essential ‘jargon’
will be explained.
- We will give you our best estimate of total cost at
the outset of your case and will revise this estimate periodically
and on request.
- In the event that the solicitor responsible for your
case is unable to keep an appointment you will be advised
as soon as possible and given the opportunity to see someone
else or to rearrange the appointment.
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